Tao of Interviewing Workshop

The Tao of Interviewing The yin-yang of conducting great interviews .. A two day comprehensive skill building workshop on the what, how and why of conducting interviews. OUTCOMES   By the end of the workshop, you should be able to make hiring decisions that are qualitatively better by conducting structured interviews that are contextualized, thorough and meticulous. understand and use the different question & probing techniques to read both what is being said as also th subtext. learn to identify potential high performers by balancing the art of conducting an interview with the science of interpreting it. have working understanding […]

Handling Difficult Customers Workshop

Handling Difficult Customers I serve, therefore I am. A comprehensive one day skill ­building workshop on the what, how and why of handling difficult customers. OUTCOMES By the end of the workshop, you should be able to predate and develop a mindset shift that focuses on the ‘customer’ instead on the complaint. learn to firefight with a problem solving framework without wallowing in flames yourself. use a mix of pacing and assertiveness to maintain sanity and self esteem in the face of abuse or outrageous demands. learn to not expect gratitude in the short term. Or even in the longer […]

The Key to Great Customer Service

This is the story of how I learned the key to great customer service. I’d come down to New York for HSM’s World Innovation Forum. The first day of the conference, customer service guru and Zappos chief Tony Hsieh gave his spiel about Zappos being a service company that just happened to sell shoes. In fact, he said, their primary business wasn’t even delivering shoes or clothing. It was delivering happiness. He talked about how they hire — and fire — on their core values, how they’d developed and refined those values over the course of several years, and how […]

The ‘Busy’ Trap

If you live in America in the 21st century you’ve probably had to listen to a lot of people tell you how busy they are. It’s become the default response when you ask anyone how they’re doing: “Busy!” “So busy.” “Crazy busy.” It is, pretty obviously, a boast disguised as a complaint. And the stock response is a kind of congratulation: “That’s a good problem to have,” or “Better than the opposite.”   It’s not as if any of us wants to live like this; it’s something we collectively force one another to do.  Notice it isn’t generally people pulling back-to-back shifts […]

The Presentation Ninja Workshop.

The Presentation Ninja Be the first among equals A two day comprehensive skill building workshop on the what, how and why of presentations. OUTCOMES By the end of the workshop, you should be able to Download Brochure make presentations that are professional (well reasoned) and personal (heart-felt) at the same time. build relationship and credibility by speaking with gravitas like a subject matter expert. have taken the first step towards becoming a more conscious, confident and consistent presenter. enjoy and present in a style that is authentic, natural and helps you leverage innate strengths. do consultative selling: be able to […]